Zabrak
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Posts: 498
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Post by Zabrak on Jul 22, 2008 6:51:52 GMT -5
I FINALLY got a hold of a GM. My original ticket was apparently classified in the wrong category and was effectively being ignored! I opened a new ticket and basically complained that I was about to cancel my account if I didn't get some attention to the original ticket. I had a senior GM contact me. He asked me a bunch of questions about powerleveling and gold selling and about where else I may have used the same password. So, the good news is, it looks like I'm going to get my stuff back. The bad news? There is NO timetable for when that will happen. Sigh... And you thought you were unsure what you're going to do first for Book 14? Ha! I'll be doing nothing for around a week (I'm guessing). This REALLY stinks!  Anyway, thank you all for your help and concern. Please do not make anything new for me. I do think this will be resolved positively. (Unless they archived the data from 10 days ago!!!) Note that I reported this less than 3 hours after it happened! Well, I guess I'll go back to the level 13 hunter on Nimrodel...  |
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Zabrak
New Member
We are family?
Posts: 498
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Post by Zabrak on Jul 31, 2008 10:47:57 GMT -5
Just got this message from Turbine: Greetings ,
Thank you for your patience while we worked on a resolution. We have replaced all that we could verify was lost due to your account becoming compromised. Please keep in mind that it is possible that not all items lost could be recovered. Also, items may be in your character's vault and housing storage that were replaced. As a courtesy, we have given you an unobtainable-in-game housing decoration for the inconvenience. If you have any questions or concerns, please let us know.
Thank you,
The Turbine Customer Service Team Hopefully all was restored. Thank you all for your support during this time. |
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Post by Narika Azrubel on Jul 31, 2008 10:59:29 GMT -5
I'm sorry to hear that this happened to you, Zab. I hope Turbine restores everything for you. Do they know how this might have happened?
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Zabrak
New Member
We are family?
Posts: 498
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Post by Zabrak on Jul 31, 2008 11:01:51 GMT -5
My account was broken into by a gold seller. Somehow they got my password. It wasn't an obvious password, but I will say I did use it on some other accounts.
Oh, and I, of course, changed the password.
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Post by OnyxBlade on Jul 31, 2008 11:04:36 GMT -5
oo...oooo....oooooo...what is the un-obtainable item? ANyone want to hack me?
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Zabrak
New Member
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Posts: 498
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Post by Zabrak on Jul 31, 2008 11:21:08 GMT -5
I'll probably donate it to the kinhall so we all can 'enjoy' it.  |
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Post by OnyxBlade on Jul 31, 2008 13:45:17 GMT -5
How cool would a guard dog lawn item be?! That actually growls and "threatens" when someone without permission to entry the house comes into the yard?
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Zabrak
New Member
We are family?
Posts: 498
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Post by Zabrak on Jul 31, 2008 14:14:30 GMT -5
How cool would a guard dog lawn item be?! That actually growls and "threatens" when someone without permission to entry the house comes into the yard? Would be apropos based on having my account broken into... |
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Post by Yngvi Silverhand on Jul 31, 2008 17:39:10 GMT -5
Good to know they were able to get most of your items back. And, yes, a guard dog would be nice. Maybe two, and you could name them (Smith & Wesson?).  |
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Zabrak
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Posts: 498
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Post by Zabrak on Aug 1, 2008 7:37:40 GMT -5
It was an elven welcome mat and it was bound!
Interesting choice for a house in The Shire, owned by a human, with a hobbit and a dwarf living there.
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Post by Verewen of Rohan on Aug 1, 2008 14:39:24 GMT -5
Someone can set you up with permissions to decorate the Kinhall so you can place it, if you like. Otherwise, enjoy your new welcome mat! |
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Zabrak
New Member
We are family?
Posts: 498
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Post by Zabrak on Aug 1, 2008 15:51:09 GMT -5
Sure, I'd do that.
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Post by Yngvi Silverhand on Aug 1, 2008 19:25:21 GMT -5
Ooooo....Is it the same welcome mat they were giving out on the European servers?
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Zabrak
New Member
We are family?
Posts: 498
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Post by Zabrak on Aug 4, 2008 12:09:16 GMT -5
Ooooo....Is it the same welcome mat they were giving out on the European servers? Dunno. Is there a picture anywhere? |
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